CPCU Credit Card FAQS

Please be aware of the following changes to your credit card:
Your VISA account has been converted to an Elan Financial Services account as of November 5, 2021. CPCU understands that there may be questions regarding this change. Rest assured, we and Elan Financial Services are here to help.

24-Hour Cardmember Service
+1 (800) 558-3424

CorePlus Credit Union
+1 (860) 886-0576

We’re giving YOU the credit YOU deserve!

Credit cards are the no-fuss cash alternative. They are also a helpful tool when it comes to emergencies. But the advantages of credit go far beyond mere convenience. Read here to learn more!

Lost or Stolen Card?
Cardmember Service:

The annual percentage rate (APR) is the cost of credit on an annual basis expressed as a percentage.

An interest charge is the sum of interest on your credit card account, and it is broken down by transaction type: purchases, cash advances, and balance transfers. If you pay less than the full balance or pay after the payment due date you will pay interest on those purchases. Please note, cash advances and balance transfers have no grace period, which means they start accruing interest as soon as the transaction is made. This will result in interest due, even if your balance is paid in full.

The prime rate is a fluctuating rate of interest determined by an individual financial institution to use in pricing short-term loans. The Wall Street Journal’s published prime rate is used as the index.

The periodic rate is a rate of interest charged that may be imposed by a creditor on a balance for a day, week, month, or any subdivision of a year.

Yes! Visit https://www.myaccountaccess.com/onlineCard/login.do to access the following:

• Get a summary of your current account status, including balance, available credit and payment information

• View detailed transaction information

• View and print up previous credit card statements

• Download transactions for use with financial management software

• Make your credit card payment online

To enroll, login to Credit Card Online Account Access, and select the “Online Statements” link within the “Transactions Details” page and follow the enrollment steps

You will be able to review your credit card statements online at https://www.myaccountaccess.com/onlineCard/login.do

Cardholders can also call Cardmember Service at 1-800-558-3424 and request statement copies.

To change your contact information:

Log in to your account and select “Profile,” or call the Cardmember Service number on the back of your card, to update your email address and other account information.

To mail a payment, please use the address listed below that applies:

Send a Payment
Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408

Send an Overnight Payment
Cardmember Service
824 N 11th Street
St. Louis, MO 63101-1016

One of the main advantages of having a credit card, if used wisely, is that it can have a positive effect on your credit score! By using your credit card regularly and making your monthly payments on time, you build a solid credit history that says to potential lenders “You can trust me.”

Call as soon as you think your card has been compromised.

24-Hour Cardmember Service: 800-558-3424

ELAN Financial Services will cancel your card and issue a replacement immediately. You won’t be liable for any fraudulent activity when you notify us promptly.

Yes, anyone listed on your account, such as secondary signer or authorized users, will have access to your account. It is extremely important that you protect your online password. Do not share your password with anyone. Memorize your password; do not write it down. Notify Cardmember Service: 800-558-3424 immediately if you notice any unusual account activity.

When you consistently pay your bill on time, you boost your credit score. With a higher credit score, you may qualify for lower interest rates on mortgages, insurances, and other big-ticket items.

Credit cards were mailed October 15th 2021. Mailing is 7-10 business days. Once you receive your credit card it will need to be activated. You can activate the card by going to the website, on the activation sticker, or calling the number on the back of the card.

Lost/Stolen Card Reporting ELAN Financial Service’s dedicated specialists are available 24/7 to assist you with a lost or stolen card. Call Cardmember Service immediately – available 24 hours a day.

Consumer cards: 1-800-558-3424
Business cards: 1-866-552-8855
International (Collect): 701-461-1556

Credit cards are automatically re-issued every five years.

It is important to pay consistently and on time. You can dramatically reduce your debt simply by paying a little more than the minimum amount due each month. If you find that you are having difficulty making payments, it is important that you immediately establish communications with Cardmember service.

24-Hour Cardmember Service: 800-558-3424

To reach Cardmember Service via email, login to your account and click on Messages.

A late fee is assessed if the Total Minimum Payment Due is not received by the Payment Due Date shown on your statement.

You cannot pay off another card issued by Elan but you can request a balance transfer from Cardmember Service by calling 1-800-558-3424. The cardmember may request a balance transfer as a way to consolidate debt or may have received an offer in the mail for a special rate on a balance transfer; however, a balance transfer cannot be used to pay off an account already associated with Elan.

One of the main advantages of having a credit card, if used wisely, is that it can have a positive effect on your credit score! By using your credit card regularly and making your monthly payments on time, you build a solid credit history.

Use it to get rewards!

Rewards add up quickly when you use your card for everyday purchases large and small

Visit https://www.myaccountaccess.com/onlineCard/login.do

No, it is not necessary to contact Elan if you are traveling. You are encouraged to complete the Travel Notification, but it is not required.

Complete the Travel Notification form to notify ELAN Financial Services of any travel plans you have in the next 90 days. This information may help to prevent you from encountering issues using your credit card during your travels.

Please refer to your Visa benefits guide for information on rental car insurance.

Your payment may not appear in your recent transactions for up to two business days after the posting date

A Returned Payment Fee is assessed if a payment on your account is returned for insufficient funds or for any other reasons.

You can pay your credit card the following ways:

Online Pay: Visit your financial institution’s website to enroll in Online Account Access, navigate to Manage Payments, and Make a Payment.

Phone Pay: Call Cardmember Service at 1-800-558-3424 for assistance in setting up your PhonePay Account.

U.S. Mail: Remit your payment using the coupon and envelope in your monthly statement. Please allow at least ten calendar days prior to the due date indicated on your monthly statement if you are sending your payment by mail. Remember to include your account number on your check.


In order to process your application, you must answer the question below. Questions answered dishonestly will result in your application being denied.




Are you a current member of CorePlus Credit Union or do you live, work, or worship in New London County, Connecticut or Windham County, Connecticut?