Your privacy and the security of your non-public personal information is important to us. We work hard to ensure that the proper security and procedures are in place to protect you. We continually review and update what we use to protect you and your accounts to safeguard your personal information from fraud and security risk.
This page provides you with important information about protecting yourself from fraud. Download the Financial Fraud Update
Text Message & Phone Call Scams | www.mycreditunion.gov
In this popular scam, identity thieves will present themselves as credit union representatives and contact consumers either by text message or phone call. Consumers are led to believe their account information has been compromised and they are instructed to either click a link or provide personal information to authenticate their accounts which can put you at risk. Consumers should avoid providing any personal information when not initiating the call or text message. Please note that CPCU will never request personal information via text message or email.
Mystery Shopper Scams | www.consumer.ftc.gov
Some retailers hire companies to evaluate the quality of service in their stores; they often use mystery shoppers to get the information. They instruct a mystery shopper to make a particular purchase in a store or restaurant, and then report on the experience. Typically, the shopper is reimbursed and can keep the product or service. Sometimes the shopper receives a small payment, as well.
In mystery shopper scams, the consumeris hired to be a secret shopper, given a check to deposit it in their account and withdraw a specific amount in cash. The consumer is told to take the cash to a specified store or money transfer service, purchase prepaid cards or send the money to a person via electronic transfer. The consumer is supposed to evaluate their shopping experience however, there is no one to accept the evaluation.
Many legitimate and safe mystery shopping positions do exist and guidelines are presented in the above link, but they will never involve wiring or sending money back to a person.
Sweepstakes Scams | www.consumer.ftc.gov
If you receive a letter and an accompanying check in the mail stating you’ve won a prize, however you do not remember entering a contest, it is most likely a scam. There are a number of contests run by reputable marketers and non-profits, but every day, people lose thousands of dollars to prize scams. A sign of this scam is that you are instructed to pay for your prize. Legitimate sweepstakes will not require you to pay taxes, shipping and handling charges, or processing fees to get your prize and legitimate sweepstakes will also never ask you to wire money to someone, especially to someone in a foreign country.