Privacy & Security
Protecting our members against credit card fraud is a top priority at CorePlus.
Credit Card Call Numbers
For lost or stolen CorePlus Mastercard Debit cards please contact 1-800-472-3272 within the United States and 909-941-1398 when traveling outside of the United States, after regular business hours.
For CorePlus VISA Credit cards please contact 1-844-523-8897. During business hours please call CorePlus at 1-860-886-0576. The number that is currently displayed on the back of your debit card is no longer valid.
Why is my card blocked?
Currently card issuers all across the country, including CorePlus, are being notified by FALCON of an increased number of fraud prevention blocks being instituted. The increased blocks are being generated from gasoline, grocery and other retail purchases in many states.
How did this happen?
Your credit and debit card activity is monitored 24/7 by VISA’s FALCON – a fraud alert detection system to help identify and prevent fraudulent transactions. Since FALCON works 24/7, cards at risk of incurring fraudulent transactions are immediately blocked by FALCON and a phone call is placed to the cardholder from FALCON to verify recent transaction activity. Please be sure we have your correct home and mobile phone numbers on file!
What should I do to use my card?
If the transactions are verified and not determined to be fraudulent, FALCON will at that point release the block. If FALCON is unable to reach the cardholder, a message will be left requesting the cardholder respond by calling FALCON at the number they leave.
How can I make sure my card is secure?
CorePlus encourages members to regularly validate their credit card activity by logging onto eZCardinfo.com for credit card challenges. Transactions determined to be fraudulent should immediately be reported by calling 1-800-VISA-911.
Credit or Debit Card International Use Restricted
To protect our members and the Credit Union from credit and debit card fraud CorePlus has implemented additional RESTRICTIONS* on the international use of credit and debit cards issued by CorePlus. Please notify CorePlus that you’re travelling outside the United States or your Credit Union VISA credit card and/or MasterCard debit card transactions could be denied while trying to make purchases in a foreign country. To notify us before travelling, call our Member Call Center at 860-886-0576, at least one week before departure and provide us with the dates and destinations. By notifying the Credit Union in advance, we may be able to take steps to avoid your credit and/or debit card from being blocked against purchase transactions during your trip to certain restricted countries.
CorePlus Credit Union has BLOCKED* the use of our VISA credit card in the following countries due to the high incidence of fraud in these areas: All African nations, Eastern Europe, Burma (Myanmar), Cuba, Iran, Iraq, Israel, Italy, Mexico, North Korea, Philippines, Russia, Spain.
Your CorePlus cards WILL NOT work in these blocked countries, under any circumstances.
* Restrictions may change to meet emerging threats and fraud activity without prior notice.
Credit or Debit Card Domestic Use Restricted
Credit card and debit card fraud is showing a marked increase in certain areas of the country (i.e. Florida, California, Texas, etc.) and in certain merchant or merchandise categories (i.e. gas stations, discount stores, computers, electronics, etc.).
To protect our members and the Credit Union from credit and debit card fraud CorePlus has implemented restrictions on the domestic use of credit and debit cards issued by CorePlus.
Transactions originating from certain states, for certain dollar limits, from certain types of merchants or certain product categories may be affected. Your Credit Union VISA credit card and/or MasterCard debit card transactions could be denied while trying to make purchases in the affected categories.
We have tried to set restrictions that protect our m
Advance Notice of Fee Changes
Effective September 1, 2018
Federally Insured by NCUA | Equal Opportunity Lender | Equal Housing Lender
The rates, fee, and terms applicable to your account at the Credit Union are provided in this Truth in Savings disclosure.
What Does CorePlus Federal Credit Union Do With Your Personal Information?
CorePlus Credit Union is committed to preserving your online privacy. Your trust in CPCU is very important and we want you to know that we are striving to maintain your trust. Please review the following information regarding your privacy.
- Information Tracking
- Online Advertising
- Information Sharing
The credit union will not sell any personal information to any third party at any time. CPCU may share information with business partners when deemed appropriate by the Board of Directors or Management staff. Some examples may be to offer group insurance rates to our members, or credit reporting agencies. From time to time we may offer other services through a business partner which requires disclosure of certain information, but only at your request. Signing up for or registering for any of these services may constitute your request.
- Other Links
From time to time the credit union may provide links to other web sites. CorePlus Credit Union is not liable for content or availability of linked pages. CorePlus Credit Union makes no assertion of privacy for links not under it’s domain. If you choose to display public information in any forum you should be aware that anyone can record and use that information. We do not control the actions of our users and visitors. We have no control of the privacy policies of business partners or other vendors. If you choose to email the credit union please do not include any information which is not public as email is NOT secure and is susceptible to interception.
Funds Availability Policy Disclosure
This Disclosure describes your ability to withdraw funds from all your accounts at CorePlus Credit Union except for funds deposited to certificate accounts. Please ask us if you have a question about which accounts are affected by this policy.