Protecting our members against credit card fraud is a top priority at CorePlus.
Credit Card Call Numbers
For lost or stolen CorePlus Mastercard Debit cards please contact 1-800-472-3272 within the United States and 909-941-1398 when traveling outside of the United States, after regular business hours.
For CorePlus VISA Credit cards please contact 1-844-523-8897. During business hours please call CorePlus at 1-860-886-0576. The number that is currently displayed on the back of your debit card is no longer valid.
Why is my card blocked?
Currently card issuers all across the country, including CorePlus, are being notified by FALCON of an increased number of fraud prevention blocks being instituted. The increased blocks are being generated from gasoline, grocery and other retail purchases in many states.
How did this happen?
Your credit and debit card activity is monitored 24/7 by VISA’s FALCON – a fraud alert detection system to help identify and prevent fraudulent transactions. Since FALCON works 24/7, cards at risk of incurring fraudulent transactions are immediately blocked by FALCON and a phone call is placed to the cardholder from FALCON to verify recent transaction activity. Please be sure we have your correct home and mobile phone numbers on file!
What should I do to use my card?
If the transactions are verified and not determined to be fraudulent, FALCON will at that point release the block. If FALCON is unable to reach the cardholder, a message will be left requesting the cardholder respond by calling FALCON at the number they leave.
How can I make sure my card is secure?
CorePlus encourages members to regularly validate their credit card activity by logging onto eZCardinfo.com for credit card challenges. Transactions determined to be fraudulent should immediately be reported by calling 1-800-VISA-911.